This page was set up due to the enormous amount of people
emailing us about why they can not download, or why they can not see a download
link for a design or project.
This takes us a lot of time each day, and 99% of the time it is customer
error...Lets see if we can help you :)
Here are a few Q&A's
Question- I can't seem to get a download
button to show up when I click on a design/project
Answer- Are you sure you have a
download membership on our website? Has it expired? Please go to your Paypal
account and make sure you actually have a payment to us. If you have
canceled your Paypal
subscription, your account has been closed per our terms of use..
Question- I know I have an account, why
can't I see a download button to the right of each picture?
Answer- This is a biggie with a LOT of
people, Windows has a bad issue of storing older pages when you visit a website.
This is your computer settings, and how you set your page views.
here is a
quick fix for this.
You need to log into our website
correctly.
On the lower left hand side you
will see two boxes to log into our website with. Use YOUR information to log
in.
username- (your
username here)
Password- (
your password here)
First, make sure you log in
using your login information.
(if you have TWO
accounts on our website, please use the correct one to log in with)
Once logged in, just visit the
Dollarstitch Embroidery website, and start downloading.
To download, just click on an item on our
website, look to the right of each picture for the "download here" link.
click on that link to the next page where you can save it to your
computer.
If you have logged in correctly, you will
see the download link once logged in correctly. if not, please clear your
internet browsers cache (history) because your computer is storing an
older page in your system memory.
To Clear your browsing history....
First off open up your internet browser
(Internet Explorer..your browser settings may be different).
go to the TOOLS option at top.
click on INTERNET OPTIONS at the bottom.
Go to BROWSING HISTORY...and click on DELETE...
Once there a window pops up, this is where your settings come in.
Highlight all tabs EXCEPT ( DO NOT CLICK ON) the PRESERVE FAVORITES
WEBSITE and the PASSWORDS..leave those two empty, and click the DELETE
button at bottom.
You have now emptied your systems
browsing cache..now, you need to reload the Dollarstitch page to store a
NEW page. so,
Go to Dollarstitch.com and sign in as
above.
If this has not fixed the problem, then
more then likely, you have two accounts on our website, and you will need
to log into the correct one to download. If this has not helped, please
feel free to email us at
webmaster@dollarstitch.com
with the words LOGIN HELP as the subject line. This will get our attention
first before all other emails.
NOTICE!! If we see you have two
accounts, or, you are using the incorrect username or password to enter our
website, there WILL be a $2.50 charge for us to look up your account. If this is
the case, you need to pay via the
link below. This is a charge for us to look up tyour information.
This is the link to pay for us to look up your account. If it is a mistake on
our part, we will refund this right back to you. However, if it is your computer
settings, A forgotten password, or a duplicate account on our website, you will be charged this
amount. PLEASE..read above, and try the items above before you click this button.
Please use the button above ONLY if
the above Q&A's do not help you.
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